Refund policy

No Returns/No Refunds

All sales are final, and the Company does not offer any money-back guarantees. You recognize and agree that you shall not be entitled to a refund for any purchase under any circumstances.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any problems at contact@themedbirthdays.com or you can directly WhatsApp/call us at 8867300337 (11am-6pm).

Replacement Policy

Any product that was damaged in transit or that was supplied with a defect will be replaced at no additional cost by us. To get the product replaced, please make sure you have the entire package opening videos and photographs.